Telehealth consent

1. What you are consenting to

You are consenting to a licensed veterinarian reviewing information you submit about your pet — history, current medication, owner-observed signs, and any records or images you upload — in order to decide whether a treatment is appropriate.

This review happens remotely. The reviewing veterinarian does not physically examine your animal.

2. petpides is not your veterinarian

petpides coordinates the case: it collects the intake, packages the file, routes it to a licensed clinician, and carries the decision back to you. petpides does not practise veterinary medicine, does not make clinical decisions, and is not a pharmacy.

Clinical judgement belongs to the reviewing veterinarian. If they prescribe, a licensed pharmacy dispenses and ships — not petpides.

3. Limits of a remote review

A remote review cannot do some of the things an in-person visit can: palpation, imaging, bloodwork, and direct observation of gait or behaviour. Some conditions cannot be assessed responsibly without them.

The reviewing veterinarian may decline your case, ask for more information, or refer you for an in-person examination. Any of those is a legitimate outcome, and a decline does not entitle you to a prescription.

Whether a veterinarian may establish a relationship and prescribe remotely depends on your state's rules. Availability is described on the states page.

4. Not emergency care

This service is not for emergencies and cannot respond to one. If your pet is collapsed, struggling to breathe, seizing, bleeding heavily, suspected of poisoning, or in sudden severe pain, contact a local emergency veterinary hospital immediately.

5. Accuracy of what you submit

The review is only as good as the information behind it. You agree that what you submit about your pet — age, weight, current medication and supplements, existing diagnoses, and recent procedures — is accurate and complete to the best of your knowledge.

Omitting a current medication is the most common way a remote review goes wrong.

6. Your pet's information

Information you submit is shared with the reviewing veterinarian and, where a prescription is issued, the dispensing pharmacy, for the purpose of providing care. It is not sold, and it is not used for advertising.

How that information is stored and handled is described in the privacy policy.

7. No guarantee of outcome

Nothing in this service is a guarantee of any result. Peptide research in companion animals is early; some animals respond and some do not, and a plausible mechanism is not the same as a proven outcome.

8. Declining and withdrawing

Consent is voluntary. You may decline to proceed at any point before submitting, and you may withdraw from a protocol at any time afterwards by contacting us or your reviewing veterinarian.

Withdrawing from a protocol is a clinical decision worth discussing with the veterinarian first, particularly if your pet is on other medication.